SIGN IN POLICY:
All members must sign in at the Front Desk (FD) Kiosk prior to your scheduled class. This includes fitness, Barbell Club, Personal Training, and any Specialty classes/events. If there are multiple classes going on (Ex: fitness and Barbell Club), please be sure to sign in to the correct class type and time.
If a member is late to class, they will need to check in with the coach on duty to determine if they will be able to attend class. We typically will extend a 5-10 minute grace period as long as the class is still in the middle of the group warm up, but ultimately it is at the Coaches discretion and safety assessment.
If the class has commenced the skill or strength portion of the class then the member will be asked to attend the next scheduled class of the day. Members who are allowed to join the class late, will be given an alternate warm-up to be completed immediately so as not to further delay the class. The individual may also be asked to sit out of the skill or strength portion if they are late.
This policy is meant to ensure that classes run on schedule and in a safe manner. We value your safety as well as our members and coaches time, and we ask that all of our members respect this policy and make every effort to arrive on time, if not early for class. Additionally, if a member is consistently late to class and it appears they are abusing the late policy, the member will be asked to attend the next available class of the day.
All Session Based Membership plans are paid by (WEEKLY/MONTHLY)- automatic electronic payment (credit card, debit card, or automatic checking account draft). Memberships will automatically renew each period at the same payment terms and billing date established at time of enrollment. All prepaid plans (3, 6, and 12 month blocks) are paid upfront and will automatically renew upon expiration at the same rate and terms as the initial membership, but we will provide a heads up. Any changes to plan, or cancellation must be received 30 days in advance of next billing cycle or plan expiration date. It is the member’s responsibility to monitor membership expiration and renewal dates.
Week-to-Week and Month-to-Month plans and memberships can be canceled at any time, however we must receive written notification thirty (30) days prior to your credit/debit card processing date to cancel your monthly membership. All plans and memberships require a minimum of 30 days written notice prior to next billing date to assure cancellation of automatic payments. Cancellation requests submitted within the 30 day billing cycle will result in a final payment drawn from your account on your established auto draft date. Once final payment has been drawn from your account, clients will have 30 days from the last bill date to use the facilities. It is your responsibility to provide written notice 30 days in advance of your next billing date. There will be no refund issued once a payment has been charged to your credit card. All monthly recurring term plans of 6 months and 12 months require 30 days written notification prior to your next bill date and will incur an early cancellation fee equal to the specific fee listed in your contract.
Membership cancellations are only processed by sending written notification via email to [email protected] Please do not send cancellation messages to our text lines, Facebook page or other social media sites.
“MEMBER FOR LIFE” DISCLAIMER: At Pacific Park Fitness we do have a “member for life” policy and due to this, if you so chose to cancel, then we do not readmit you after thus. We believe that fitness is a commitment that must be prioritized above all else and it is our responsibility to hold you to it even with the ebbs and flows of life which is why we uphold this policy. We put soooo much energy, love, and money into you guys because we are committed to you, and so when you leave we take it personal, because it hurts us to do all that and not have you be as committed as we are to yourself. It’s kind of like when you’re in a relationship and you are 100% invested and then your significant other goes and says “thanks for everything, you were great, and we were happy, but I’m going to go try to do it alone or maybe try out being with “Becky” for a bit k? I’ll be back though….”. Not only does it hurt, but if they do come back never quite trust them again, right? How do we provide attention and dedication to someone who has quit on us in the past vs. those who have never quit on themselves or us? So, out of respect for our staff, we remove one of the number one reasons for staff burnout, and put 100% of our on-going investment into people who truly appreciate the dedication and investment we put back into our members.
All members are welcome to upgrade or downgrade their membership plans or packages without penalty. Memberships can be upgraded at the start of the next billing cycle. However if a member wishes to upgrade immediately their new membership plan will be prorated based on the number of days remaining in their current billing cycle at their new rate. At the start of the next billing cycle they will be charged at their full membership rate.
If a member wishes to downgrade their membership to a lower session based plan they must wait until their next bill date for the new plan to be effective. Please note, changes cannot be made retroactively.
If a member attends more classes than his/her plan allows in a month, they will be charged a fee of $25 per additional session. For example if a member has a 9 session per month plan, but attends 12 sessions within their monthly billing cycle they will be charged their 9 session per month membership fee as well as an additional $75 for the additional three classes attended. Class fees for additional classes will be billed directly to the members card on file at the time of the additional classes. If a member consistently attends more sessions than their plan allows, it is highly recommended they consider upgrading to a higher session membership for the cost savings.
Clients may put their membership on freeze or hold, for a period no less than seven (7) days (or one calendar week), and for up to thirty (30) days (or one calendar month) twice per calendar year. Notice of freeze must be given to Pacific Park Fitness via written email notification ([email protected]) prior to the first day of the requested hold and will not be issued retroactively. Holds cannot be issued for personal travel under 3 weeks. All payments drawn prior to the requested hold will not be refunded. Clients will not be billed for frozen months, and billing will resume automatically upon end of the freeze period. All prepaid clients will have memberships extended by the number of frozen months. Holds longer than thirty (30) days may be issued for members of the military on temporary duty assignment with advanced notification. If client chooses to cancel membership during the hold or freeze period, written notification must be issued within 30 days prior to the end of the hold period, otherwise clients will be charged a final month of membership upon hold release.
Pacific Park Fitness will never increase your rate without notice. If a rate increase does occur, we will give you at least 7 days notice via (one of) email/voicemail/text with the most up to date information on file, and 30-Day Cancellation requirement will be waived. If we do not receive any cancellation notice, we will assume the rate increase has been approved and we will continue at that rate until further notice with no cease in services.
Pacific Park Fitness will not provide refunds retroactively for any cancellation requests. Membership cancellations are only processed by sending written notification via email to [email protected]
Pacific Park Fitness does not issue refunds if you do not use your membership, nor can you carry over sessions to the next month if you missed a class.
KIDS AND DOG POLICY:
Pacific Park Fitness prides itself on being a kid and dog-friendly gym. But in the interest of keeping everyone as safe and focused on their fitness as possible, we ask that you adhere to these policies regarding children and our four legged friends. All children need to be able to sit unattended at the front of the gym, or in the office area (when available). If they require supervision, please have a responsible adult in attendance to supervise them. Our coaches are not responsible for your children or your pets. If your child is screaming please attend to them. Children are not allowed on the equipment at any time (to include rings, bumper plates, and boxes), and must be off the gym floor during classes. This goes for our furry friends as well. Please ensure your children do not go behind our front desk or upstairs at any time. Please clean up after your children to include any snacks they may want to enjoy during the class. We pride ourselves on keeping a clean and rodent/pest free environment for our members. It is also not our coaches responsibility to clean up smashed grapes, crackers, or other food items.
Dogs that bark, whine, jump or bite are not allowed at the gym. Dogs must be on a leash at all times. We reserve the right to ask you to remove a disruptive dog at any time. Our staff is not responsible for your dog or any messes they make. Please always ask management first if it is ok to bring your dog to class, please do not assume it is ok without first seeking permission.
Also be aware we play music loudly, and some of the music may not deemed appropriate for small children. We do our best to moderate highly explicit music, but are sometimes caught off-guard by the DJ creating workout mixes.
We reserve the right to scale or stop your training session if it is deemed unsafe. This particularly applies to Open Gym.
Pacific Park Fitness reserves the right to refuse service to anyone for any reason. We reserve the right to cancel a client’s membership at any time for any reason. If your membership is terminated by Pacific Park Fitness for any reason; we will refund the balance or remainder of any prepaid, unused membership.